ContactPointe founded in 1991, managed and owned by RKC Enterprises, had three initial services divisions; Facility Rental, Managed IT Services and Business Training company. This experience has provided a heritage of understanding of the technical details and importance of a well-executed training class. Combined with a focus on a great Customer Service Experience, ContactPointe’s team members are uniquely qualified to meet your training facility needs.
Mark Dobson “has your back”. Since 1990, Mark has helped thousands of companies with their training facility needs. He has led the training room evolution into technology solutions of computer classrooms, software installation and onsite support. He has personally developed a deep partner network so that ContactPointe meets your needs every time. One of the reasons that Mark is so effective is his 11 years’ experience managing and leading instructor-led classroom training. From Mark’s early days in business training, he has developed a 6th sense and anticipates client needs. He builds solutions that may include instructors, content, and registration systems.
ContactPointe received top ratings during recent customer satisfaction surveys and interviews. Mark Dobson was frequently identified in the customer comments for his customer service and knowledge.
Trained as an engineer, Mark is a problem solver and a stickler for details. He works “lightning fast” and puts customers first.
Vice President of Operations
Kirk Chambers is our "Renaissance man". With 20 years of business experience, his expertise spans business training, technology, sales, and management. Kirk knows how to handle big initiatives and draws on that knowledge to creatively solve client problems. Kirk has managed large training projects in industries such as energy, healthcare, banking, insurance, and manufacturing with up to 6000 trainees. He understands the impact of a positive experience in facilitating change.
An engineer by training, Kirk is effective in working through technical and logistical challenges whether it's completing a 350 mile bicycle trip or developing our network of facilities.
Expect Kirk to take the lead on large projects and deliver with excellent customer service.
Contact Kirk directly.
Client Service Manager
Nick Dobson prioritizes top notch customer service, having worked in direct-to-consumer sales roles and as a high-volume restaurant kitchen manager. His experiences laid a strong foundation for finding solutions that may not be typical. He believes in the motto “the customer is always right” and you can always count on Nick going the extra mile. It speaks volume about his dedication and attitude. Nick is committed to building on exceptional personalized customer service. Customers find that Nick is willing to roll up his sleeves and do the detailed work needed to execute an event, including physical set up for an event.
Nick gives 100% to all of his interests including homecooked Italian dinners and winning fantasy football championships.
Client Service Manager
Brittian Flatt knows how to multi-task and manage chaos. With over 15 years teaching children from ages 5-8, she’s had plenty of practice in managing others to be organized and on track. Her teaching experiences laid the knowledge for keeping training events humming and on schedule. You’ll hear her friendly, positive attitude in every conversation. She enjoys ContactPointe’s variety of events and direct customer contact.
Passionate about her photography hobby, Brittian brings a trained eye to every detail.
Accounting Administrative Assistant
Trained in the art of counseling, Chelsea’s friendly, upbeat work style comes naturally. As Accounting Administrative Assistant, she is a “master” problem solver with an eye for detail and keeping ContactPointe’s back office running smoothly.
Chelsea had an early connection to the training business, once working as a technical applications trainer for AMEX. Chelsea enjoys the variety of responsibilities, ContactPointe customers, and partners. She is always ready to assist, which greatly benefits ContactPointe customers and their very important deadlines.
When things don’t go as planned, Chelsea knows how to find the positive outcome. She welcomes challenges and takes enjoyment in volunteering at Nationwide Children’s Hospital and arranging family trips for a group of 20. Volleyball is her spectator sport of choice.
Ann Beeson’s company, Waterfall Holdings, has focused on enhancing ContactPointe’s brand awareness and initial sales and marketing interactions with its customers and website visitors. Ann is building programs on ContactPointe’s solid customer base and reputation for outstanding customer service.
ContactPointe received top ratings during customer satisfaction interviews conducted by Ann. Nearly 100% were Extremely Satisfied and all participants were Extremely Likely to recommend ContactPointe to people they know. A significant majority of targeted customers chose to participate in the survey, underscoring ContactPointe's positive customer feedback.