ContactPointe founded in 1991, managed and owned by RKC Enterprises, had three initial services divisions; Facility Rental, Managed IT Services and Business Training company. This experience has provided a heritage of understanding of the technical details and importance of a well-executed training class. Combined with a focus on a great Customer Service Experience, ContactPointe’s team members are uniquely qualified to meet your training facility needs.
Mark Dobson “has your back”. Since 1990, Mark has helped thousands of companies with their training facility needs. He has led the training room evolution into technology solutions of computer classrooms, software installation and onsite support. He has personally developed a deep partner network so that ContactPointe meets your needs every time. One of the reasons that Mark is so effective is his 11 years’ experience managing and leading instructor-led classroom training. From Mark’s early days in business training, he has developed a 6th sense and anticipates client needs. He builds solutions that may include instructors, content, and registration systems.
ContactPointe received top ratings during customer satisfaction interviews conducted in April and May 2013. Mark Dobson was frequently identified in the customer comments for his customer service and knowledge.
Trained as an engineer, Mark is a problem solver and a stickler for details. He works “lightning fast” and puts customers first.
Contact Mark directly.
Vice President of Operations
Kirk Chambers is our "Renaissance man". With 20 years of business experience, his expertise spans business training, technology, sales, and management. Kirk knows how to handle big initiatives and draws on that knowledge to creatively solve client problems. Kirk has managed large training projects in industries such as energy, healthcare, banking, insurance, and manufacturing with up to 6000 trainees. He understands the impact of a positive experience in facilitating change.
An engineer by training, Kirk is effective in working through technical and logistical challenges whether it's completing a 350 mile bicycle trip or developing our network of facilities.
Expect Kirk to take the lead on large projects and deliver with excellent customer service.
Contact Kirk directly.
Laura Phillips knows the art of details. As Office Manager, Laura brings her deep experience and track record for managing daily operation and administrative functions. Speed and accuracy is her thing, as evidenced by her ability to type 70 words per minute. Laura has an uncanny ability for efficiency, which greatly benefits ContactPointe customers and their very important training deadlines.
Laura Phillips was repeatedly mentioned in recent customer satisfaction comments, recognizing her responsiveness and completeness for invoicing.
Client Service Manager
Victoria, a.k.a Tori, prioritizes top notch customer service and takes pride in managing the details from beginning to end. Her retail and real estate work experiences laid the foundation for quick, efficient and fast turnaround. She knows how to keep training events humming, on track and on schedule. No detail is overlooked and she is rewarded by positive client feedback. Our newest staff member, she has impressed clients. Her personal philosophy is to greet with a smile, even over the phone.
Client Service Manager
Amy Caligiuri’s deep experience with event management makes her an invaluable asset to ContactPointe clients. Early on, she developed her event management “chops” as an event coordinator for the David L. Lawrence Convention Center in Pittsburgh. Amy managed the pre-planning, planning and onsite coordination for a range of clients and events. She has coordinated everything from large scale public shows to educational symposiums, tradeshows and national conventions to social gatherings and local board meetings. Her experience taught her to walk through an entire event from start to finish and anticipate needs and surprises. Because she’s had onsite coordination experience, Amy lends that expertise when working with remote sites. She enjoys ContactPointe’s variety of events and direct customer contact. Amy is committed to “beginning to end” and providing an exceptional personalized customer service.
Ann Beeson’s company, Waterfall Holdings, has focused on enhancing ContactPointe’s brand awareness and initial sales and marketing interactions with its customers. Ann is building programs on ContactPointe’s solid customer base and reputation for outstanding customer service.
ContactPointe received top ratings during customer satisfaction interviews conducted by Ann in April and May 2013. Nearly 100% were Extremely Satisfied and all participants were Extremely Likely to recommend ContactPointe to people they know. A significant majority of targeted customers chose to participate in the survey, underscoring ContactPointe's positive customer feedback.