Client Case Studies & Testimonials
See how ContactPointe has helped organizations deliver successful training programs worldwide
Featured Case Studies
Real-world examples of our turnkey training and meeting solutions
Major US Airline
Airline Training Events
Up and Running Quickly - Largest Training Outsourcing in 50 Years
The Challenge
Train hundreds of new employees, contractors and partner airline employees within 45-60 days across 19 US cities, with an 18-hour daily training schedule including weekends.
Our Solution
ContactPointe served as a single vendor to handle all facility requirements across 19 locations, eliminating redundant processes. We coordinated facilities, technology setup, catering, and on-site support for near 24/7 operations.
Key Results:
- 1,933 instruction days delivered over 11 weeks
- 19 locations set up and running within 2 weeks
- Eliminated IT shipping and audit expenses
- Real-time feedback system for continuous improvement
"Thanks for everything that you have done in working with us on the project. Nothing but good has been said from all involved regarding how amazing you and your staff worked with us. Hopefully in future projects we will reach out for your help."
Market Competitive Sourcing Project Lead
Airline X
Workiva
Hands-On Software Training
High Quality Training Leads to Great Customer Experience
The Challenge
Conduct hands-on cloud software training requiring 50 MB per student bandwidth - something most facilities can't provide. Previous hotel venues required IT staff travel and first-hour troubleshooting.
Our Solution
ContactPointe served as project and quality control manager, securing facilities with upgraded internet, coordinating technology testing, catering, and all logistics to ensure training began on schedule without flaws.
Key Results:
- 4+ classes per month across major US cities
- Zero first-hour technology issues
- Selected as single-source vendor for all training
- Brand-representative training experience
"We have a cadence down at this point, but we LOVE working with you guys. You make our lives so much easier and the entire staff is incredibly accommodating!"
Training Coordinator
Workiva
Dealer Tire
Regional Training Events
Consistency and Reliability Across 90+ Events
The Challenge
Coordinate regional training events across the country for tire industry professionals, requiring consistent quality and reliable facilities for hands-on technical training.
Our Solution
ContactPointe became the trusted partner for all training logistics, providing venue selection, technology setup, and on-site coordination. Our proactive approach solved problems as they occurred with urgency and accuracy.
Key Results:
- 90+ events over 4 years
- 88 events met or exceeded expectations
- Half-day time savings per event
- Recommended to peers across the company
"I absolutely gained back a half day using ContactPointe's services. Their quick turnaround in finding facilities was a good surprise. ContactPointe is our one-stop-shop."
Slavenka T.
Training Coordinator, Dealer Tire
Lash Group
Offsite Software Training
Flexibility Key for Complex Training Requirements
The Challenge
Train over 100 employees on replacement software with changing dates, evolving technical requirements, and management approval just one week before the 3-week event started.
Our Solution
ContactPointe located and set up a 30-seat technology classroom with projector, switches, Ethernet cabling, and coordinated with IT, ISP, and hotel to establish required internet bandwidth.
Key Results:
- 3-week training completed successfully
- Flexible response to date changes
- Custom technology solution delivered
- Training objectives fully met
"We know that it took all of you to make this a success, and we are so grateful that training is going smoothly. We couldn't have asked for a better team to pull this off. This has a huge impact on the associates' learning and ultimately, the transition of the team to Fusion. Thank you for working together to impact the success of everyone involved, which directly impacts the success of the business."
Senior Training Consultant
Lash Group
Mattress Firm
Nationwide ERP Training
Over 10,000 Employees Trained during Multi-Year ERP Project
The Challenge
Train 10,000+ employees across 1,500+ retail stores and 150 warehouses on a new ERP system. Previous self-managed attempts resulted in bandwidth issues, firewall problems, and tech teams working past midnight at each site.
Our Solution
ContactPointe scouted and secured tech centers meeting all technical requirements, handled networking, printing, early/late access (6am-midnight), and catering. Senior Project Manager was on-site for nearly all sessions.
Key Results:
- 10,000+ employees trained over multi-year project
- Zero network issues across all training locations
- 250+ computers set up for larger market events
- Seamless Go Live transitions at each site
"We just had to show up. ContactPointe did all the coordination behind the scenes, freeing me to focus on training."
Training Manager
Mattress Firm
Tenable
Multi-Location Corporate Training
A Dream Come True for Small Enablement Team
The Challenge
A single staff member spent 50% of her time managing training logistics - finding locations, getting quotes, checking availability, matching tech specs. Events ranged from 20 to 100 participants across the US.
Our Solution
ContactPointe handled all logistics including venue selection across 650+ locations, technology classrooms with high-bandwidth internet, catering, hotel negotiations, booking management, and on-site project management.
Key Results:
- 50% time savings on logistics management
- 75-person multi-day event executed flawlessly
- Hotel booking and transportation arranged
- On-site project management provided
"It was a big relief. After the Portland event, it was a dream come true. With ContactPointe, I trust that all details will be taken care of. I have faith that our brand is positively represented and events run smoothly. I no longer have to keep my fingers crossed."
Rachel G.
Channel & Sales Readiness Specialist, Tenable
More Client Feedback
Hear from training coordinators and event planners across industries
"Finding your services has been a godsend. I used to spend hours and hours trying to coordinate all the details. Now I send an email and show up. I can focus on the training itself and not have to worry about the other things. I love it!!"
Brenda S.
Communicare Health Services
"With ContactPointe, you can book the room and be done with it – they'll take care of everything, you just show up. It's as easy as 1, 2, 3…no, really it's just 1, 2…book it, show up!"
Cali L.
Square 9 Softworks
"Anything that I threw at them or requested magically happened. ContactPointe is absolutely the best vendor I've ever worked with."
Tanya B.
Mattress Firm
"The single best benefit of ContactPointe is consistency. We schedule 12-15 training courses per quarter. ContactPointe's contract outlines all the details of the training event and I know that it will happen without any follow up on my part."
Kendra P.
Pentaho
"One thing I can say is that Mark Dobson is outstanding. The level of customer service he has provided to me has always been great. He goes above and beyond in working with me to provide the level of support we need."
Ron R.
VMTraining
"The best word I can use about ContactPointe is EASY. ContactPointe takes care of all details from classroom and computer set up, catering and directions to facilities."
Adrienne C.
Athenahealth, Inc.
Trusted Across Industries
From Fortune 500 companies to growing businesses, organizations rely on ContactPointe
Aviation
Enterprise Software
Automotive
Healthcare
Financial Services
Retail
Real Estate
Property Management
Manufacturing
Technology
Training Services
Event Production
Ready to Experience the ContactPointe Difference?
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