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Module 1: Identify and Resolve New Software
Installation Issues
This module explains how to fix problems that occur
during the installation of new software.
Lessons
·
Planning New Software
Deployment
·
Multilingual
Deployment
·
Using Group Policy to
install software
·
Using Software
Restriction Policies
·
Digitally Signing
Software
·
Using WMI
·
Using Applocker
·
Using Virtualization
for Testing
·
Resolve Software
Installation Issues
Module 2: Resolve Software Configuration Issues
This module explains how to fix application install
problems caused by older programs or new features and options.
Lessons
·
Change Default
Settings on the Image
·
Enable and Disable
Features
·
Pointing to a Network
Resource
·
Configuring Updates
·
Resolve Configuration
Issues with Group Policy
·
Driver Updates
·
Problem Steps Recorder
·
Resolve Software
Configuration Issues
Module 3: Resolve Software Failure
This module explains how to fix problems with applications
that have problems after being installed.
Lessons
·
Event Viewer
·
Event Forwarding
·
Application
Compatibility Toolkit
·
Windows
Troubleshooting Platform
·
Windows Experience
Index
·
Testing Compatibility
with Safe Mode
·
System Restore
·
Resolve Software Failure
Module 4: Identify and Resolve Logon Issues
This module explains how to fix logon problems and
configure local and roaming logon profiles.
Lessons
·
Authentication Process
·
Machine Accounts
·
Trust Relationships
·
Network Services
·
User Account
Properties
·
User Profiles
·
Resolve Logon Issues
Module 5: Identify and Resolve Network Connectivity
Issues
This module explains how to troubleshoot connectivity
and network problems for client computers.
Lessons
·
Scope of the Problem
·
Hardware Issues
·
TCP/IP Configuration
·
Network Routing
·
IPSec Configuration
·
Network Connectivity
Tools
·
Branch Cache
·
Resolve Network
Connectivity Issues
Module 6: Identify and Resolve Name Resolution Issues
This module explains how to use network services and
local computer files to resolve computer names.
Lessons
·
DNS Name Resolution
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Using a Hosts files
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WINS Configuration
·
Using LMHOSTS files
·
Name Resolution Order
·
Manual vs DHCP
Configuration
·
Resolve Name
Resolution Issues
Module 7: Identify and Resolve Network Printer Issues
This module explains how to configure printer
settings and security.
Lessons
·
Connecting to a
Network Printer
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Managing the Print
Spooler
·
Setting Printer
Priorities
·
Creating Printer Pools
·
Configuring Drivers
·
Printer Schedules
·
Printer Permissions
·
Manage Printers with Group
Policy Settings
·
Resolve Network
Printer Issues
Module 8: Identify and Resolve Performance Issues
This module explains how to improve the performance
of a system by monitoring and controlling the use of resources by
applications.
Lessons
·
Analyzing Event Logs
·
Setting Power
Management
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Optimize Processor
Usage
·
Optimizing Memory
Usage
·
Optimize Hard Drive
Usage
·
Optimize Network Usage
·
Performance Tools
·
Resolve Performance
Issues
Module 9: Identify and Resolve Hardware Failure
Issues
This module explains how to diagnose hardware
problems on a computer.
Lessons
·
Diagnosing Memory
Failure Issues
·
Hard Drive Issues
·
Network Card Issues
·
Power Supply Issues
·
Windows Hardware
Diagnostic Tools
·
Resolve Hardware
Failure Issues
Module 10: Identify and Resolve Wireless Connectivity
Issues
This module explains how to configure reliable and
secure wireless connectivity for client computers.
Lessons
·
Signal Strength
·
Wireless Security
·
Wireless Profiles
·
Management Options for
Wireless Devices
·
Resolve Wireless
Connectivity Issues
Module 11: Identify and Resolve Remote Access Issues
This module explains how to configure remote network
connections for client computers.
Lessons
·
Remote Access Methods
·
Dial-up Configuration
·
VPN Configuration
·
DirectAccess
Configuration
·
Authentication
Protocols
·
Resolve Remote Access
Issues
Module 12: Manage File Synchronization
This module explains how to allow end-users to work
with network files that are being synchronized on their local desktops or
laptops.
Lessons
·
Configuring Offline
File Access
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Synchronization
Settings
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Transparent Caching
·
Roaming Profiles
·
Restoring Network
Files
·
Resolve File
Synchronization Problems
Module 13: Identify and Resolve Internet Explorer
Security Issues
This module explains how to configure the security
features in Internet Explorer to protect user information and privacy.
Lessons
·
Configure Security
Zone
·
Configure Security
Levels
·
Configure Privacy
Settings
·
Managing Add-ons
·
Configure Smart Screen
Filter
·
Other Security Issues
·
Resolve Internet
Explorer Security Issues
Module 14: Identify and Resolve Firewall Issues
This module explains how to configure Windows
Firewall to secure network traffic and applications on a computer.
Lessons
·
Securing Network
Applications and Features
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Program & Port
Exceptions
·
Configuring
Notifications and Logging
·
Network Security Tools
·
Resolve Firewall
Issues
Module 15: Identify and Resolve Issues Due To
Malicious Software
This module explains how to restore a computer system
after an attack by viruses or other malicious software.
Lessons
·
Proactive Malware
Protection
·
Protecting Internet
Explorer
·
Windows and Anti-Virus
Updates
·
Recovering From
Malware Infection
·
Resolve Issues Due To
Malicious Software
Module 16: Identify and Resolve Encryption Issues
This module explains how to fix problems caused by
using encryption on a Windows computer.
Lessons
·
Configuring a Recovery
Agent
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Using EFS
·
Using BitLocker
·
Encryption Tools
·
Resolve Encryption
Issues
Module 17: Identify and Resolve Software Update
Issues
This module explains how to enable and use the
software update features available in Windows 7.
Lessons
·
Types of Windows
Updates
·
Using Windows Update
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Using Microsoft Update
·
Resolve Software
Update Issues
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