Supporting the Windows Vista Operating System and Applications
Course Outline
Duration:
2 Day
Introduction: This
two-day instructor-led course provides students with the knowledge and skills to
use a Windows Vista operating system image and application package deployment
infrastructure to minimize the downtime at the Windows Vista client. The
desktop support technicians can use this infrastructure to improve the support
experience in the following scenarios:
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New
installations
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Single
computer migrations
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Single
computer reinstallations
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The course
also provides guidance on how to install application packages on Windows Vista computers
for support scenarios that require application updates or reinstalls.
Objectives:
After
completing this course, students will be able to:
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Describe
how the Windows Vista deployment options can be used to improve the support
experience at the desktop.
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Identify
the most appropriate method to support Windows Vista recovery on site.
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Identify
the components of the Windows Vista user state and safely backup and restore
that data.
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Utilize Windows
Vista application packages to improve the process of application installation
and maintenance at the Windows Vista client computer.
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Explain
how to troubleshoot Windows Vista application package installations.
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Course
Content:
Module 1: Windows Vista
Desktop Deployment Infrastructure
This module explains the
components of a Windows Vista deployment infrastructure that uses the Business
desktop Deployment (BDD) 2007 Solutions Accelerator.
Lessons
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Windows Vista Desktop Deployment
Infrastructure
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The Components of BDD
2007
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Identifying the Support
Scenarios
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Module 2: Preparing to
Apply Desktop Images
This module explains how
to describe the necessary steps required to prepare a computer for Windows
Vista image deployment.
Lessons
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Preparing the Target
Computer
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Backing up the User
State
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Module 3: Supporting
Computers with Desktop Images
This module explains how to
apply a Windows Vista operating system image to a target computer.
Lessons
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Obtaining the Desktop
Image
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Verifying the Desktop
Image Application
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Module 4: Installing
Applications
After completing this module,
the students will be able to describe the steps required to prepare a Windows
Vista computer for applications and application installation packages.
Lessons
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Preparation Steps for
Installing an Application Package
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Application Package Deployment
Methods
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Module 5: Restoring and
Validating User State
This module explains how
to restore and validate user state on a newly deployed Windows Vista desktop
image.
Lessons
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Restoring User State
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Verifying User State
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Module 6: Troubleshooting
Desktop and Application Installations
This module explains how
to troubleshoot issues that are affect the operating system deployment and
application package installation.
Lessons
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Desktop Installation
Troubleshooting
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Application Installation
Troubleshooting
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