Maintaining and Troubleshooting Windows Vista Computers
Course Outline
Duration:
3 Day
Introduction: This
three-day instructor-led course provides students with the knowledge and skills
to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and
skills necessary to identify technical problems that can occur in an
organization's client computers. The course will focus on five main
troubleshooting areas: operating system, hardware, networking, security, and applications. It will also provide the knowledge and skills
necessary to monitor and maintain Windows Vista client computers.
Objectives:
After
completing this course, students will be able to:
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Plan and
apply a troubleshooting methodology for an organization.
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Describe
how the Windows Vista platform helps address troubleshooting requirements for
important technical areas.
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Identify
the most appropriate method to troubleshoot Windows Vista computers.
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Identify
Windows Vista tools that can be used to help in the troubleshooting process.
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Identify
important maintenance tools that will be used as part of IT operations for
their organizations.
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Describe
how monitoring and optimization tools in Windows Vista can be used to assist
in troubleshooting and keeping computers performing optimally.
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Course Content:
Module 1: A
Troubleshooting Methodology
This module explains what
a troubleshooting methodology is, its role in an enterprise, and how it can be
used to improve the support function within an organization.
Lessons
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Overview of a
Troubleshooting Methodology
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Overview of
Troubleshooting Stages
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Troubleshooting
Component Areas
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Module 2: Troubleshooting
Operating Systems
This module explains how
to identify and troubleshoot issues that affect the operating system's ability
to boot and the services that it is running.
Lessons
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Overview of the Windows
Vista Startup Process
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Troubleshooting the
Windows Vista Startup Process with Windows RE
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Troubleshooting
Operating System Services
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Module 3: Troubleshooting
Hardware
This module explains how
to troubleshoot hardware-related problems and how to use Windows Vista tools to
troubleshoot device problems.
Lessons
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Overview of
Troubleshooting Hardware
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Dealing with Physical
Failures
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Dealing with Device
Driver Failures
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Troubleshooting Printing
in Windows Vista
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Troubleshooting
Microsoft BitLocker Protected Computers
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Module 4: Troubleshooting
Networks
This module explains how
to identify the most likely cause of network problems in a number of given network
scenarios.
Lessons
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Determining Network
Settings
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Troubleshooting Network
Connections
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Module 5: Troubleshooting
Security Issues
After completing this
module, students will be able to troubleshoot issues that are caused by
security-related configurations, such as User Account Control (UAC) and Windows
Firewall.
Lessons
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Overview of User Account
Control
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Troubleshooting User
Account Control
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Implementing Windows
Firewall
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Implementing Windows
Defender
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Module 6: Troubleshooting
Applications
After completing this
module, students will be able to troubleshoot problems that are caused by some
applications which are not compatible with Windows Vista.
Lessons
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Windows Application
Troubleshooting
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Web Application
Troubleshooting
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Module 7: Maintaining and
Optimizing Windows Vista
After completing this
module, students will be able to identify tools that can be used to maintain a
healthy operating system and optimize its performance.
Lessons
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Maintaining Windows
Vista
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Optimizing Windows Vista
Performance
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Monitoring Windows Vista
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