Monitoring and Troubleshooting Microsoft Exchange Server 2007
Course Outline
Duration:
2 Days
Description: This
two-day workshop teaches messaging specialists to monitor and troubleshoot an
Exchange Server 2007 messaging system. Students will learn how to correlate
client and server issues and resolve those issues. They will also learn how to
monitor systems and create reports from the monitoring data.
Objectives:
After
completing this workshop, students will be able to:
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Use
the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations
Manager (MOM) 2005 to monitor Exchange servers.
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Monitor
and troubleshoot client performance and connectivity.
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Identify
and resolve issues related to access of resources and messages.
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Monitor
and troubleshoot mail flow.
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Monitor
and troubleshoot Mailbox servers.
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Monitor
and troubleshoot external and additional services.
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Identify
trends in a messaging system.
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Course
Content
Unit 1: Introduction to
Exchange Server Monitoring and Troubleshooting
After
completing this unit, students will be able to explain how to monitor Exchange
servers using Microsoft Operations Manager (MOM) and explain an Exchange
troubleshooting model.
Topics
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Overview
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Introduction to
Microsoft Operations Manager
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Introduction to
Troubleshooting Exchange Server 2007
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Demonstration: Using MOM
to Monitor Exchange Servers
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After completing this
unit, students will be able to:
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Describe how this unit
provides the basis for the information to be presented in the other units in
the workshop
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Describe what MOM is.
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Provide an example of
efficient troubleshooting logic for Exchange Server 2007.
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Explain how to monitor
Exchange Servers using MOM.
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Unit 2: Monitoring and
Troubleshooting Client Performance and Connectivity
After completing this
unit, students will be able monitor and troubleshoot mail flow.
Topics
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Overview
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Tools for Monitoring
Client Performance and Connectivity
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Process for
Troubleshooting MAPI Clients
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Process for
Troubleshooting Client Access Server Clients
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After completing this
unit, students will be able to:
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Identify tools for
monitoring client performance and connectivity.
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Describe the process for
troubleshooting MAPI clients.
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Describe the process for
troubleshooting Client Access server clients.
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Configure Microsoft
Operations Manager (MOM) to monitor client connectivity issues.
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Identify the cause for
an Autodiscover issue and resolve the issue.
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Identify the cause for a
remote client connectivity issue and resolve the issue.
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Unit 3: Troubleshooting
Access to Resources and Messages
After completing this
unit, students will be able to troubleshoot access to resources and messages.
Topics
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Overview
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How Public Folder Access
Works
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How Calendaring Works
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Process for Troubleshooting
Client Access Server Issues
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After completing this
unit, students will be able to:
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Describe how public
folder access works.
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Describe how calendaring
works.
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Explain the process for
troubleshooting client access server issues.
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Unit 4: Monitoring and
Troubleshooting Mail Flow
After completing this
unit, students will be able to monitor and troubleshoot mail flow.
Topics
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Overview
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Discussion: Tools for
Monitoring Mail Flow
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Demonstration:
Troubleshooting Message Transport Using Exchange Server 2007 Tools
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Process for
Troubleshooting Internal Mail Flow
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Process for
Troubleshooting External Mail Flow
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After completing this
unit, students will be able to:
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Identify tools for
monitoring mail flow.
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Describe how to
troubleshoot message transport using Exchange Server 2007 tools.
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Describe the process for
troubleshooting internal mail flow.
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Describe the process for
troubleshooting external mail flow.
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Configure Microsoft
Operations Manager (MOM) to monitor message flow.
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Identify and resolve the
reason that messages are not being delivered to and from the Internet.
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Identify and resolve the
cause for spam filters blocking messages.
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Unit 5: Monitoring and
Troubleshooting Mailbox Servers
After completing this
unit, students will be able to monitor and troubleshoot mailbox servers.
Topics
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Overview
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Tools for Monitoring and
Troubleshooting Mailbox Servers
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Process for
Troubleshooting Mailbox Servers
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Demonstration:
Troubleshooting Mailbox Server Performance Issues
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After completing this
unit, students will be able to:
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Identify the tools for
monitoring Exchange Mailbox servers.
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Implement a process for
troubleshooting Exchange Mailbox servers.
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Describe the guidelines
for resolving performance issues for Exchange Server roles.
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Configure Microsoft
Operations Manager (MOM) to monitor Mailbox servers.
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Identify the cause for
users not being able to log on to their mailboxes and resolve the issue.
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Identify the reasons why
a mailbox store cannot be mounted and resolve the issue.
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Identify the reasons why
a user cannot access a message and resolve the issue.
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Unit 6: Monitoring and
Troubleshooting External and Additional Services
After completing this
unit, students will be able to monitor and troubleshoot external and additional
services.
Lessons
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Overview
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Discussion: External and
Additional Services Required by Exchange Server 2007
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External Services
Required for Unified Messaging in Exchange Server 2007
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Monitoring External
Services with MOM 2005
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After completing this
unit, students will be able to:
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Identify external and
additional services that Exchange Server 2007 requires.
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Identify external
services required for Unified Messaging in Exchange Server 2007.
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Identify the MOM 2005
tools for monitoring external services.
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Configure monitoring for
external services required for Exchange Server 2007.
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Identify why Exchange
Server 2007 services failed to start and resolve the issue.
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Troubleshoot scenarios
in which the failure of external services results in Exchange Server 2007
failures.
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Unit 7: Identifying Trends
in a Messaging System
After completing this
unit, students will be able to identify and address trends in a messaging
system.
Topics
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Overview
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Tools for Identifying
Trends in a Messaging System
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Exchange Server 2007
Management Pack MOM Reports
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Discussion: Information
Required to Identify and Resolve Trends
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After completing this
unit, students will be able to:
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Describe tools for
identifying trends in a messaging system.
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Describe the monitoring
reports available with the Exchange Server 2007 Management Pack.
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Apply considerations for
identifying and addressing trends.
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Analyze monitoring
reports to identify trends.
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Create proposals for
addressing identified trends.
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