Course
Outline
Duration:
5 Days
Description:
This course provides
fast-track training for students who already have some existing knowledge of,
and support experience with, networked desktop and notebook computers running
Windows 2000 Professional or any Windows XP operating system. This course will
prepare students, at an accelerated pace, for the two exams that make up the IT
Technician certification: CompTIA A+ Essentials and CompTIA A+ 220-602.
Students will gain the skills and knowledge necessary to perform the following
tasks on personal computer hardware and operating systems: installation, PC
building, system upgrades, repair, system configuration, troubleshooting,
problem diagnosis, and preventative maintenance.
Course Content:
Unit 1: Electricity and power systems
- Topic A:
Electricity and electronics
- Topic B: Static
electricity
- Topic C: Power
supplies
- Topic D: Power
conditioning and management
- Topic E: Power
supply troubleshooting
Unit 2: CPUs and motherboards
- Topic A: Central
processing units
- Topic B:
Packaging, slots, and cooling techniques
- Topic C:
Motherboards and system cases
- Topic D:
Motherboard troubleshooting
Unit 3: Basic Input/Output System
- Topic A: BIOS and
CMOS
- Topic B: The
POST process
- Topic C:
Firmware updates
- Topic D: BIOS
and POST troubleshooting
Unit 4: Memory systems
- Topic A: Memory
- Topic B: Memory
packaging
- Topic C: RAM
installation
- Topic D: Memory
troubleshooting
Unit 5: Bus structures
- Topic A: Buses
- Topic B: Host system
interaction
- Topic C: The PCI
bus
- Topic D: Video
buses
Unit 6: Expansion cards
- Topic A: Drive
adapters
- Topic B: Video
cards
- Topic C: Sound
cards
- Topic D:
Internal modems
- Topic E: Legacy
device installation
- Topic F: Expansion
card troubleshooting
Unit 7: Ports, connectors, and cables
- Topic A: Serial
and parallel ports, cables, and connectors
- Topic B: Keyboards,
mice, and pointing devices
- Topic C: USB
ports, cables, and connectors
- Topic D:
FireWire ports, cables, and connectors
- Topic E: Infrared
and Bluetooth wireless ports
- Topic F:
Multimedia ports, cables, and connectors
- Topic G: Port,
cable, and connector troubleshooting
Unit 8: Data storage devices
- Topic A: Hard
drives
- Topic B: Optical
drives
- Topic C:
Removable storage devices
- Topic D: Tape
drives and backup systems
- Topic E: Storage
device troubleshooting
Unit 9: Video and multimedia input/output devices
- Topic A: Cathode
ray terminals
- Topic B: LCDs and
other video technologies
- Topic C: Sound
input and output devices
- Topic D: Scanners
and cameras
Unit 10: Printers
- Topic A: Dot
matrix printers
- Topic B: Inkjet
and related printer technologies
- Topic C: Laser
printers
- Topic D: Other
types of printers
- Topic E: Printer
maintenance and troubleshooting
Unit 11: Portable computers and devices
- Topic A:
Notebook computers
- Topic B:
Component replacement
- Topic C:
Handheld computers
- Topic D:
Portable computer problems
Unit 12: Operating system management
- Topic A:
Directory and file management
- Topic B: System
management
- Topic C: The
Registry
Unit 13: Operating system monitoring
- Topic A: System
monitoring
- Topic B: Event
Viewer
Unit 14: Operating system maintenance
- Topic A: Windows
Backup
- Topic B: Hot
fixes and service packs
Unit 15: Operating system troubleshooting
- Topic A: The Windows
boot process
- Topic B: Operating
system troubleshooting
- Topic C: Remote
administration
Unit 16: Connecting computers
- Topic A: Networking
concepts
- Topic B: Wired
network connections
- Topic C: Wireless
network connections
- Topic D: Network
architectures
Unit 17: Networking computers
- Topic A: LAN
configuration
- Topic B:
Resource sharing
- Topic C:
Internet connections
- Topic D:
Wireless nodes
Unit 18: Troubleshooting network connections
- Topic A: Network
troubleshooting
Unit 19: Security
- Topic A:
Operating system security
- Topic B:
Auditing and logging
- Topic C:
Security hardware
- Topic D: The
human aspects of security
- Topic E: Network
protection
Unit 20: Windows installation and upgrades
- Topic A:
Installation
- Topic B:
Upgrades
Unit 21: Safety
- Topic A: Safety and
hazards
- Topic B: Safe
work practices
- Topic C:
Disposing of computer equipment
Unit 22: Maintaining the PC environment
- Topic A:
Toolkits
- Topic B: PC
maintenance
Unit 23: Professionalism and communication
- Topic A:
Customer satisfaction
- Topic B: Problem
and resolution tracking
Appendix A: PC hardware support basics
- Topic A:
Computer components overview
- Topic B: Hardware,
software, and firmware
- Topic C:
Operating system fundamentals
Appendix B: Certification exam objectives map
Appendix C: CompTIA A+ acronyms
