Implementing Cisco IOS Unified Communications
Duration: 5
Days
Description: This 5-day course provides
the student with Unified Communications concepts, component definition and high
level designs.This is also the core technology course
in the certification path to achieve the CCNA Voice designation. Students will
be able implement and configure small to medium sized IP Telephony solutions.
UC products covered during labs include the Cisco Unified Communicatons
Manager Express / Cisco Unity Express and the UC500 Smart Business
Communications System.
Course
Objectives:Candidates
achieving the CCNA Voice certification should be capable of performing the
following tasks:
- Describe
the components of the Cisco Unified Communications Architecture
- Describe PSTN components and technologies
- Describe how to interconnect VoIP with service
provider networks
- Implement a UC 500 system using Cisco
Configuration Assistant
- Implement Cisco Unified Communications Manager
Express to support endpoints using Cisco CLI Commands
- Implement Cisco Unified Communications Manager
Express to connect to service provider networks using CLI commands
- Implement Cisco Unity Express in a Cisco
Unified Communications Manager Express environment using CLI commands
- Perform basic maintenance and operations tasks
to support UC 500 and Cisco Unified Communications Manager express deployments
Course
Content:
Describe the components of the Cisco Unified Communications
Architecture:
- Describe
the function of the infrastructure in a UC environment
- Describe
the function of endpoints in a UC environment
- Describe
the function of the call processing agent in a UC environment
- Describe
the function of messaging in a UC environment
- Describe
the function of auto attendants and IVRs in a UC environment
- Describe
the function of contact center in a UC environment
- Describe
the applications available in the UC environment, including Mobility,
Presence, and Telepresence
- Describe
how the Unified Communications components work together to create the
Cisco Unified Communications Architecture
Describe PSTN components and technologies:
- Describe
the services provided by the PSTN
- Describe
time division and statistical multiplexing
- Describe
supervisory, informational, and address signalling
- Describe
numbering plans
- Describe
analog circuits
- Describe
digital voice circuits
- Describe
PBX, trunk lines, key-systems, and tie lines
Describe VoIP components and technologies:
- Describe
the process of voice packetization
- Describe
RTP and RTCP
- Describe
the function of and differences between codecs
- Describe
H.323, MGCP, SIP, and SCCP signalling protocols
Describe and configure gateways, voice ports, and dial peers to
connect to the PSTN and service provider networks:
- Describe
the function and application of a dial plan
- Describe
the function and application of voice Gateways
- Describe
the function and application of voice ports in a Gateway
- Describe
the function and operation of call-legs
- Describe
and configure voice dial peers
- Describe
the differences between PSTN and Internet Telephony Service Provider
circuits
Describe and configure a Cisco network to support: VoIP
- Describe
the purpose of VLANs in a VoIP environment
- Describe
the environmental considerations to support VoIP
- Configure
switched infrastructure to support voice and data VLANs
- Describe
the purpose and operation of PoE
- Identify
the factors that impact voice quality
- Describe
how QoS addresses voice quality issues
- Identify
where QoS is deployed in the UC infrastructure
Implement UC500 using Cisco Configuration Assistant:
- Describe
the function and operation of Cisco Configuration Assistant
- Configure
UC500 device parameters
- Configure
UC500 network parameters
- Configure
UC500 dial plan and voicemail parameters
- Configure
UC500 SIP trunk parameters
- Configure
UC500 voice system features
- Configure
UC500 user parameters
Implement Cisco Unified Communications Manager Express to support
endpoints using CLI:
- Describe
the appropriate software components needed to support endpoints
- Describe
the requirements and correct settings for DHCP, NTP, and TFTP
- Configure
DHCP, NTP and TFTP
- Describe
the differences between key system and PBX mode
- Describe
the differences between the different types of ephones
and ephone-dns
- Configure
Cisco Unified Communications Manager Express endpoints
- Configure
call-transfer per design specifications
- Configure
voice productivity features, including hunt groups, call park, call
pickup, paging groups, and paging/intercom
- Configure
Music on Hold
Implement voicemail features using Cisco Unity Express:
- Describe
the Cisco Unity Express hardware platforms
- Configure
the foundational elements required for Cisco Unified Communications
Manager Express to support Cisco Unity Express
- Describe
the features available in Cisco Unity Express
- Configure
AutoAttendant services using Cisco Unity Express
- Configure
basic voicemail features using Cisco Unity Express
