Cisco Voice Workshop

Duration: 6 Total Days

Description: A practical week long Lab intensive course that emphasizes hands-on configuration of Cisco Call Manager v8.0, power over ethernet switches and Cisco voice capable routers.

Course Outline

 

The first four days are spent covering Cisco’s popular CIPT1 course where the basics of Call Manager are covered.

Topics include the following:

·         The four Deployment Models

·         Installation and upgrades

·         Initial Configuration Settings

·         Managing User Accounts

·         Configuring Endpoints, MGCP Voice Gateways and DSP’s

·         Basic Dial Plans and Advanced Dial Plans

·         Call Privileges

·         Call Coverage

·         Media Resources and User Features

·         Voice Mail Integration

In the final two days of the week, students “break out” and work on one of the following 5 areas of interest or work requirements.

I. QOS Area of Concentration

In a lab environment, students learn how to tune bandwidth and minimize delay, jitter and packet loss.  Topics covered include:

·         Auto QOS

·         Modular QOS command line

·         Classification and Marking

·         Queuing Methods

·         Traffic Policing and Class Based Shaping

·         Fragmentation and Interleaving

·         Cisco QOS Best Practices

 

II.   Call Manager Express (CME) and Unity Express Concentration

Learn to install and configure CME and Unity Express on a Cisco ISR Router.  Connect CME to Call Manager v8 over a SIP Trunk.  Configuration includes:

·         CME IP Phone Configuration

·         CME Voice Productivity Features

·         Gateways and Trunks

·         Unity Express Configuration

 

III. Advanced Voice Concepts (CIPT2)

Configure the following advanced voice concepts:

·         SRST and MGCP Fallback

·         H323 Gateways

·         MGCP Gateways

·         SIP Gateways

·         Gatekeeper and CAC

·         Extension Mobility

·         Cryptographic Fundamentals and PKI

 

IV. Unity Deployment and Configuration

·         Subscriber configuration

·         Scheduler

·         Call Handler Configuration

·         Unity Message Repository

 

V.   Call Manager and Unity Troubleshooting

Students are presented with various trouble tickets that they are expected to solve. The students will use Cisco’s Troubleshooting Methodology and Troubleshooting Tools such as Dialed Number Analyzer and Trace to locate and fix each problem the Instructor creates.