Call Manager & Unity

ACCMU v6.0 - Administering Cisco Unified Communications Manager v6.0 and Cisco Unity

Total Length: 6 days

Description: This course provides hands on training and labs using Cisco Unified Communications Manager and Cisco Unity.

Call Manager Length: 4 days

Course Outline

1. Introducing CUCM Release 6.0

• Cisco Unified Communications Solution
• CUCM Functions
• CUCM 6.0 as an Appliances
• Database Operation
• Cluster Communication" CUCM Operating System, Database, and Supporting Applications
• CUCM Server

2. Evaluating CUCM 6.0 Deployment Options

• Call-Processing Deployment Models
• Single-Site Deployment
• Multisite WAN with Centralized and Distributed Call Processing
• Clustering over the IP WAN
• CUCM 6.0 Database Redundancy

3. Administering the Cisco IP Telephony Platform

• Cisco IP Telephony Platform Administration Overview
• Checking Platform Status" Viewing and Updating Platform Settings
• Switching Versions and Restarting the Server
• Managing Security Certificates and IPsec
• Upgrading Software or Adding Options
• Checking Network Connectivity and Setting Up Remote Support
• Using the CLI

4. Performing General Administration

• CUCM Administration Overview
• CUCM 6.0 Applications
• Multilevel Administration Overview
• Roles and User Groups
• Creating a New Role and User Group

5. Configuring CUCM 6.0 Basic Settings

• Basic Settings Configuration Overview
• DNS vs. IP Addresses
• Service Activation
• Service Parameters
• Enterprise Parameters

6. Implementing Disaster Recovery

• Disaster Recovery System Overview
• Performing a Backup
• Performing a Restore
• Executing CLI Commands

7. Evaluating Cisco IP Telephony Endpoints

• Cisco IP Phone Overview
• SCCP Phones
• SIP Endpoints
• SIP and SCCP Phone Configuration Comparison
• Video Endpoints
• Cisco IP Phone Codec Support

8. Configuring CUCM to Support IP Phones

• Device Pools
• Call Manager Groups
• Date/Time Groups
• Phone Templates
• Phone and Line Configuration
• Auto-Registration

9. Configuring SIP Endpoints

• CUCM 6.0 SIP Phones
• CUCM 6.0 SIP Line-Side Support
• SIP Call Flow and Digit Collection
• Configuring Cisco SIP Phones
• Converting SCCP Phones to SIP
• Adding Third-Party SIP Phones
• Adding SIP Dial Rules

10. Managing Endpoints Using the Bulk Administration Tool

• BAT Features
• Phone Templates
• Inserting and Updating Phones

11. Configuring Basic Dial Plan Elements

• External Call Routing
• Route Groups
• Route Lists
• Route Patterns
• Digit Analysis
• Call Routing Summary

12. Configuring CUCM Trunks

• CUCM Trunks
• Configuring Non-Gatekeeper-Controlled Intercluster Trunks
• Configuring Gatekeeper-Controlled Intercluster Trunks
• Configuring H.225 Trunks
• Configuring Q.SIG for Trunks
• Configuring SIP Trunks
• Verifying Trunk Configurations

13. Implementing Class of Control

• Partitions and Calling Search Spaces
• Time-of-Day Routing

14. Multisite Deployment

15. Configuring Media Resources

• Conference Bridges
• Music On Hold Servers
• Transcoders
• Annunciator

16. Configuring User Features - Part 1

• Speed Dial
• Enhanced Features
• Softkey Templates
• Call Pickup
• Barge

17. Configuring User Features - Part 2

• Extension Mobility
• Client Matter and Forced Authorization Codes
• Call Display Restrictions

Unity Manager Length: 2 days

1. Understanding Cisco Unity

• What is Unity
• Outside Caller Call Flow
• Subscriber Call Flow

2. Unified Communications Integrations

• Information Exchanged Between Phone System and Unity
• Types of Integrations
• Supported PBX Integrations

3. Cisco Unity Standard System Features

• Cisco UMR
• System Broadcast Messages
• Cisco Uniity Message Security
• Exchange 2007 Support

4. Cisco Unity Standard User Features

• Automated Attendant
• Live Reply
• Cisco Personal Communications Assistant
• Cisco Unity Greetings Assistant
• Secure Private Messaging

5. Optional Cisco Unity Features

• Unified Messaging
• Cisco Personal Assistant Inbox
• Text-to-Speech

6. Cisco Unity Connection

• What is Cisco Unity Connection
• Cisco Unity Connection Call Flow
• Cisco Unity Connection Message and Data Store

7. Positioning Cisco Unity Connection

• Cisco Messaging Portfolio
• Comparing Cisco Messaging Products
• Cisco Unity Connection as a Part of Cisco Unified Communications Manager Business Edition

8. Understanding Cisco Unity Connection Integrations

• Cisco Unity Connection Integration
• Supported Integrations

9. Cisco Unity Connection Standard Features

• Standard Cisco Unity Features
• Cisco VTG Appliance Platform
• New Client Desktop Support

10. Cisco Unity Connection Optional Features

• Cisco Unity Connection InboxCisco Unity Connection Integration with Exchange
• Cisco Unified Personal Communicator
• Cisco unity Connection Voice Recognition

11. Using Cisco Unity

• How the System Handles Calls
• Outside Callers and Subscribers
• Using View Mail for Outlook

12. Using the Cisco Unity Administrator

• Navigation Bar
• On-Screen Help
• Media Master Recording Tool

13. Setting Up Cisco Unity

• System Setup
• Schedules
• Ports
• Opening Greeting

14. Configuring Cisco Unity Global Subscriber Settings

• Global Settings
• Account Policy
• Class of Service
• Distribution Lists
• Templates

15. Configuring Cisco Unity Subscriber Accounts and Settings

• Private Lists
• Alternate Extensions
• Message Notification
• Types of Subscribers
• Adding and Deleting Subscribers

16. Using Call Handlers and Interview Handlers

• Call Handlers
• Interview Handlers
• Opening Greetings
• Making a Call Handler Plan
• Call Routing Rules
• Restriction Tables

17. Monitoring Unified Cisco Communications Systems

• Real-Time Monitoring Tools
• Call Viewer
• Status Monitor
• Port Status Monitor

18. Maintaining Unified Communications Systems

• Disaster Recovery
• DbWalker
• Audio Text Manager
• Bulk Edit
• Bulk Import

19. Managing Unified Messaging System Reporting

• Types of Reporting Tools
• Unity Reports
• Subscriber Reports