Course
Outline
Duration:
1 Day
Description:
Students learn how to communicate
effectively, adapt to various personality styles, overcome common problems,
work on aspects of verbal and nonverbal communication, create a supportive team
environment, understand the source of team conflict, and employ different
conflict resolution styles. Course activities also cover resolving conflict,
avoiding the negative consequences of conflict, maximizing real benefits,
reaching consensus, and making positive contributions to team decisions.
Unit
1: Understanding team fundamentals
·
Topic A: Team fundamentals
·
Topic B: Team member roles
·
Topic C: Team goals
·
Topic D: Working together
Unit
2: Communicating in teams
·
Topic A: Team communication
·
Topic B: Elements of
communication
·
Topic C: Supportive and
effective communication
Unit 3:
Communicating nonverbally and listening actively
·
Topic A: Nonverbal
communication
·
Topic B: Verbal and
nonverbal communication
·
Topic C: Active listening
·
Topic D: Skills of
listening
·
Topic E: Use of questions
Unit 4:
Understanding conflicts
·
Topic A: Symptoms of
conflict
·
Topic B: Nature of conflict
·
Topic C: Power play
Unit
5: Resolving conflicts
·
Topic A: Resolve team
conflicts
·
Topic B: Handle conflicts
·
Topic C: Styles of conflict
resolution
Unit 6: Making a
decision
·
Topic A: Collective
decisions
·
Topic B: Team decision
·
Topic C: Decision making
methods
Unit 7: Understanding
consensus method
·
Topic A: Consensus process
·
Topic B: Initiate a
consensus process
·
Topic C: Overcome consensus
challenges
