Organizational Learning

Course Outline

Duration: Half Day

Description: This course teaches students about continued learning within organizations. Students will build a knowledge assessment team, perform a knowledge assessment, and select a knowledge management system. Course activities also cover using management tools, identifying challenges of using technology, encouraging knowledge transfer through employee empowerment and incentives, addressing and overcoming transfer reluctance, defining the elements of a knowledge management system, and deploying and monitoring knowledge management systems. Students will also learn how to develop and conduct a pilot project, and identify the qualifications and characteristics of a knowledge management leader. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Contents:

Unit 1: Introduction to organizational learning

Topic A: Organizational learning overview

Topic B: Knowledge assessment

Unit 2: Knowledge transfer

Topic A: Knowledge transfer process

Topic B: Transfer reluctance

Topic C: Knowledge transfer technology

Unit 3: Knowledge management systems

Topic A: Knowledge Management system selection

Topic B: System management

Unit 4: System deployment

Topic A: Pilot projects

Topic B: Knowledge management leadership