Course Outline
Duration:
1 Day
Description: This book will teach you the
techniques to manage employees for maximum results--either individually or as a
team. Employees who feel a sense of "ownership" in their organization
and their work are more responsible and productive. After completing this
course, you will have the critical skills to increase employee self-confidence
and success, establish positive expectations and rapport, delegate effectively
to get the results you need, and strengthen communication and trust through
active listening.
Part 1: The Case for Accountability
- Getting Work Done
Through Others
- Gathering Feedback
Part 2: The Manager/Employee Relationship
- Establishing Positive
Expectations
- Creating Rapport
- Using the Pacing
Technique
- Improving Listening
Skills
- Common Responses and
Their Risks
- Defusing Emotion Through
Active Listening
- Lessening Employee
Dependency
- Developing Relationship
Contracts
Part 3: Leadership & Management Skills
- Defining Leadership
- Setting Goals to Communicate
Your Vision
- Involving Employees to
Create Buy-In
- Determining the Action
Steps
- Empowering Employees
Through Delegating
- Recovering and Learning
from Mistakes
Part 4: Communication Tools That Build Accountability
- Matching Personality
Type
- Communicating Win-Win
Messages
- Giving Strokes to Get
Results
- Confronting Unacceptable
Behavior
- Performing a
Relationship Audit
Part 5: Follow-Up Ideas for Skill Development
- Maintain Your Momentum
- Establish an Action Plan
- Reward Yourself
- Continue to Work at It
