Frontline Leadership

Course Outline

Duration: 1 Day

Description: Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods. Students will learn the importance of managing knowledge, conducting assessment interviews, asking for employee input, and providing continuing education opportunities for employees. Course activities also cover the affects technology has on the exchange of knowledge and how to use different types of communication technology. Finally, students examine workplace culture and how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation.

Unit 1: Frontline leadership

Topic A: Learning organization

Topic B: Roles of a frontline leader

Topic C: Frontline leadership skills

Unit 2: Managing knowledge

Topic A: Knowledge management

Topic B: Knowledge exchange

Topic C: Technology used to exchange knowledge

Unit 3: Workplace culture

Topic A: The workplace

Topic B: Styles of frontline leadership

Topic C: Innovation