Putting Diversity to Work

Course Outline

Duration: 1 Day

Description: Putting diversity to work in today's organization is everyone's job. More and more, organizations are seeing that true success occurs on not just one, but on three bottom lines: profit, people, and planet. This book focuses on the business case and best practices for bringing the best out of all kinds of people. It is written for people who manage people and care for the places in which people work.

Making the Business Case for Diversity

Part 1: Enabling Your Organization to Embrace Diversity

• Improving the Bottom Line Through Diversity
• Taking Advantage of Diversity in Your Organization
• Identifying Your Stakeholders on a Mind Map
• Facilitating Stakeholder Synergy
• Five Organizational Traits That Support Diversity
• Diversifying Your Organization's Supply Chain
• Benchmarking to Improve Diversity Practices
• Embracing Diversity Strategies from Benchmarking
• Return on Invested Capital (ROIC)
• Recognizing the Sings of Success
  
  

Part 2: Developing Yourself to Embrace Diversity

• Common Ideas About Diversity
• What Exactly Is Diversity?
• 66 Ways We Differ
• Exploring Your Values
• Rethinking Your Biases and Assumptions
• Learning About Others
• Becoming a Diversity Leader
• Making Diversity Your C-H-O-I-C-E
• Getting IN-IN-IN to the Diversity Mind-set
• Transitioning Through Change
  
  

Part 3: Leading and Communicating

• Outlining Diversity Competencies for Managers
• Communicating Face-to-Face
• Asking Questions to Create Rapport
• Increasing Employee Involvement
• Ten Tips for Managing Multicultural Employees
• Putting Diversity to Work Electronically
• Showing Your Organization's Diversity Online
• Leading and Managing Diversity Online
• Using Electronic Tools Effectively
• Ten Tips for E-Mailing Across Borders and Cultures
  
  

Part 4: Diversifying Your Workplace Successfully

• Recruiting for Diversity
• Examining Your Attitudes About Job Candidates
• Rethinking Your Beliefs
• Questions to Avoid During an Interview
• Finding Employees Who Will Stay Long-Term
• Introducing New Employees into the Organization
• Retaining Diverse Talent
• Choosing Employees for Promotion
• Supporting Diverse Leadership Styles
• Encouraging Input from Everyone on the Team
• Analyzing Diversity Challenges
• Understanding Conflict Resolution Styles
• Managing People in Conflict
• Dealing with Sexual Harassment
  
  

Appendix

• Authors' Suggested Responses
• Recommended Reading
• Additional Resources