Cross-Cultural Business Communications

Course Outline

Duration: 1 Day

Description: This course teaches students the basics of cross-cultural business communication. Students learn about how cultural differences affect speech, nonverbal and written communication. Students learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. Students also learn about building relationships as well as teams across cultures. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Content

Unit 1: Workplace culture

Topic A: Basics of culture

Topic B: Cultural differences

Unit 2: Differences in communication

Topic A: Verbal communication

Topic B: Nonverbal and written communication

Unit 3: Communicating across cultures

Topic A: Building relationships

Topic B: Listening and responding

Unit 4: Overcoming communication barriers

Topic A: Cross-cultural communication barriers

Topic B: Avoiding barriers

Topic C: Interpreters

Unit 5: Cross-cultural business situations

Topic A: Cross-cultural meetings

Topic B: Negotiating and problem solving

Unit 6: Addressing cross-cultural issues

Topic A: Communicating with co-workers

Topic B: Writing cross-culturally