Correcting Performance Problems

Course Outline

Duration: 1 Day

Description: This course introduces students to performance problems and how they affect an organization. Students learn how to determine the severity of a performance problem, identify causes, approach employees who have problems, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions. Course activities also cover conducting an effective disciplinary meeting and determining whether you have sufficient cause and evidence to discipline an employee, and preparing for disciplinary action. Students will also learn how to document and use information about an employee's performance, and conduct a follow-up meeting with an employee. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Content

Unit 1: Identifying performance problems

Topic A: Attendance problems

Topic B: Achievement problems

Topic C: Conduct problems

Unit 2: Investigating performance problems

Topic A: General guidelines

Topic B: Performance issues

Unit 3: Providing feedback to employees

Topic A: Addressing performance problems

Topic B: Conducting feedback sessions

Unit 4: Addressing behavioral problems

Topic A: Impact of problem behavior

Topic B: Responding to employee reactions

Unit 5: Disciplining employees

Topic A: Preparing to discipline the employee

Topic B: Conducting a disciplinary meeting

Topic C: Follow-up with the employee