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Business Problem
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Course Outline
Duration:
1 Day
Description: This course teaches students the fundamentals of solving business
problems. This course introduces students to the need for problem solving,
ineffective responses to problems, the elements of an effective solution, and
the skills needed to for effective problem solving. Students will also learn
how to avoid inappropriate responses to problems, identify types of problem
solvers, overcome barriers to problem solving, and identify phases of the
problem-solving process. Cover activities also cover the process for generating
solution options and a method for prioritizing problems, the ability to
identify a problem's root causes, develop and implement an effective solution,
track the success of your solution, and define multiple analysis techniques and
different methods to reach conclusions. Students also learn about logical and
creative thinking, quantitative and qualitative analysis techniques, reasoning,
and conclusions. The manual is designed for quick scanning in the classroom and
filled with interactive exercises that help ensure student success.
Course Content
Unit 1: Problem solving basics
Topic A:
Fundamentals of problem solving
Topic B: Effective
problem-solving approaches
Unit 2: Problem solving in the corporate world
Topic A: Problem
solvers
Topic B: The
corporate problem-solving culture
Unit 3: Problem-solving process
Topic A: Identifying
problems
Topic B: Committing
to a solution
Topic C: Confirming
problem elimination
Unit 4: Critical thinking and information analysis
Topic A: Critical
thinking
Topic B:
Quantitative analysis
Topic C: Qualitative
analysis
Unit 5: Problem-solving teams
Topic A: Managing
problem-solving teams
Topic B: Driving a successful team